Last Updated: September 2023
You may cancel your food order within 10 minutes of placing it without any charges. After this period, a cancellation fee of 50% of the order value may apply if preparation has begun.
Table reservations may be cancelled up to 2 hours before your booking time without penalty. For late cancellations or no-shows, we reserve the right to charge a fee of AED 50 per person.
Catering orders require 48 hours notice for cancellation. Cancellations made less than 48 hours before the event may be subject to a 30% cancellation fee.
Refunds for cancelled orders will be processed within 7-10 business days using the original payment method. Cash refunds must be collected in person at our restaurant.
We understand emergencies happen. For cancellations due to verifiable emergencies, please contact us at +971 50 247 4740 and we'll work with you.
Order modifications are treated as cancellations if they substantially change the original order. Small changes can be accommodated if requested within 10 minutes of ordering.
For cancellation requests or questions about our policy, please call +971 50 247 4740 or email admin@teamsrestaurant.ae.